FAQ
FREQUENTLY ASKED QUESTIONS
Find answers about referrals, appointments, fees, Medicare, NDIS funding, telehealth and in-person services at Therapy Near Me. If you cannot find the information you need, contact our intake team at office@therapynearme.com.au or call 1800 632 763.
Do I need a referral?
No. You can book a private appointment with Therapy Near Me without a referral. If you want to claim a Medicare rebate for an eligible psychology service, you will generally need a valid referral from a GP, psychiatrist or paediatrician and must meet Medicare eligibility requirements.
Do you provide telehealth appointments?
Yes. Telehealth appointments are available Australia-wide. Depending on the practitioner and clinical suitability, appointments may be provided by secure video or phone. Availability varies by practitioner.
Do you provide face-to-face, home or community appointments?
Yes, in selected locations. Clinic, home, school and community-based appointments may be available depending on the practitioner, service type, clinical suitability, travel requirements and funding. Telehealth is available Australia-wide. Please contact our intake team to confirm what is currently available in your area.
Where does Therapy Near Me provide services?
Therapy Near Me provides telehealth services Australia-wide. We also provide selected clinic, home and community-based services in areas where we have practitioner capacity. Because in-person coverage changes as our team grows, please contact our intake team or check the relevant practitioner or location page for current availability
How much does a psychology appointment cost?
Our standard private fee for a 50-minute appointment with a registered psychologist is $195. Other fees apply for provisional psychologists, clinical psychologists and other practitioner types. NDIS-funded services are billed according to the applicable NDIS price limit where relevant. For current fees, please visit our Fees and Rebates page.
Can I claim a Medicare rebate?
You may be eligible for a Medicare rebate when you have a valid Mental Health Treatment Plan or other eligible referral and see an eligible Medicare provider. The rebate depends on the practitioner, service type, appointment length and Medicare eligibility requirements. Medicare rebate amounts can change, so please see our Fees and Rebates page for current information.
Do you bulk bill?
Therapy Near Me does not routinely bulk bill psychology appointments. Eligible clients may be able to claim a Medicare rebate after paying the applicable appointment fee. Please confirm the fee and expected rebate with our intake team before booking if cost is a concern.
Do you accept NDIS funding?
Yes. Therapy Near Me currently works with self-managed and plan-managed NDIS participants for eligible services. We do not currently accept NDIA-managed funding. Whether a particular service can be funded depends on the participant’s plan, goals, funding category and the applicable NDIS requirements.
Is Therapy Near Me a registered NDIS provider?
Therapy Near Me is not currently an NDIS-registered provider. We can provide eligible services to self-managed and plan-managed participants. We do not currently accept NDIA-managed funding.
What NDIS services do you provide?
Depending on participant needs, practitioner availability and funding, Therapy Near Me may provide psychology, counselling, behaviour support, speech pathology, social work and related supports. The service must be appropriate to the participant’s needs and consistent with their NDIS plan and applicable funding requirements.
Do you provide early childhood or early intervention support?
Therapy Near Me may provide psychology and other allied-health supports for children where the service is clinically appropriate and consistent with the child’s funding or private-payment arrangements. NDIS access and funding eligibility are determined by the NDIA under current NDIS requirements. Please contact our intake team to discuss the service you are seeking.
Does my child need a diagnosis to access the NDIS?
Not in every circumstance. NDIS access requirements depend on the person’s age, circumstances and the applicable disability or early childhood access criteria. Therapy Near Me does not determine NDIS access eligibility. Families should check the current requirements with the NDIS or an appropriate access partner.
Do you provide psychological assessments?
Yes. Assessment services may include ADHD, autism and cognitive assessments, subject to practitioner availability, age, clinical suitability and the purpose of the assessment. Please contact our intake team so we can confirm whether we have an appropriate practitioner for the assessment required.
Do you provide after-hours appointments?
Some practitioners offer appointments outside standard business hours. After-hours availability varies by practitioner and is not guaranteed. Our intake team can advise you of the current appointment options.
What is your cancellation policy?
We ask clients to provide at least 24 hours’ notice if an appointment needs to be cancelled or rescheduled. Late-cancellation and non-attendance charges depend on the applicable booking terms, funding arrangement or service agreement. Please review the terms provided when booking or contact our intake team if you are unsure.
What is your confidentiality policy?
Therapy Near Me handles personal and health information in accordance with applicable privacy laws and professional obligations. Information discussed in therapy is treated as confidential, subject to legal, safety and professional exceptions. Please see our Privacy Policy and the consent information provided before services commence for further details.
Can you help with an NDIS access or funding application?
Where clinically appropriate and within the practitioner’s scope, a Therapy Near Me practitioner may provide assessment information, recommendations or reports relevant to a participant’s support needs. Therapy Near Me cannot guarantee NDIS access, funding approval or a particular funding outcome. The NDIA makes NDIS access and funding decisions.
What can I expect at my first appointment?
Your first appointment usually focuses on understanding your concerns, goals, relevant history and what you would like help with. Your practitioner will discuss confidentiality, consent and the proposed approach to support. The exact structure varies according to the practitioner, service and your individual needs.
Is Therapy Near Me a crisis service?
No. Therapy Near Me is not an emergency or crisis service. If you or someone else is in immediate danger, call 000. For 24/7 crisis support in Australia, contact Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467.
How do I book an appointment?
You can submit an appointment enquiry through the Therapy Near Me website or call 1800 632 763. Our intake team will confirm the service required, funding pathway, practitioner suitability, fees and current availability before the appointment is finalised.
I am interested in working with Therapy Near Me. Who should I contact?
Please email your enquiry and CV to office@therapynearme.com.au
